Case study · Email Automation

Klaviyo Email Automation, Segmentation, and Lifecycle Revenue System

An audit-led Klaviyo rebuild focused on segmentation, list hygiene, lifecycle flows, targeted campaigns, email copy, and revenue visibility.

Verified client work
BeforeAfterSegmentsFlowsCampaignsHygieneCopyRevenueAudit-led rebuildsegmentation, hygiene and lifecycle flows
Field
Email Automation
Engagement
Campaign and lifecycle engagement
Delivery
Email marketing + design
Proof

What this engagement produced.

$14K+

Email revenue generated

45–55%

Open rates achieved

76%

Revenue from automated flows

The engagement

What brought this engagement together.

Gojiberry had an existing Klaviyo setup, but the account needed a clearer lifecycle structure, better segmentation, list hygiene, campaign discipline, and performance visibility so email could work as a stronger revenue and retention channel. The goal was not simply to send more campaigns. The goal was to send smarter campaigns and build automated flows around customer intent, engagement, and lifecycle stage.

The challenge

What needed solving.

The existing email marketing approach was based on sending campaigns broadly rather than targeting subscribers based on behavior, purchase intent, or lifecycle stage. Main gaps included campaigns sent to broad lists regardless of engagement, no strong segmentation, missing abandoned cart and browse abandonment flows, unengaged subscribers inflating list size and costs, and limited visibility into which emails were driving revenue.

The approach

How we approached it.

Zasya rebuilt the Klaviyo setup around engagement, segmentation, flow optimization, and revenue visibility. The goal was not to send more email — the goal was to send smarter email: the right message, to the right audience, at the right moment, with clearer reporting.

The build

What we built.

  • Email account audit
  • Audience segmentation overhaul
  • Engaged 30-day and 90-day segments
  • Non-purchaser and lifecycle segments
  • Unengaged subscriber suppression
  • List cleaning and cost optimization
  • Targeted campaign strategy
  • Email copy and structure improvements
  • Subject line and preview text improvements
  • Abandoned cart flow optimization
  • Browse abandonment flow optimization
  • Checkout abandonment flow optimization
  • Performance tracking for email-attributed revenue
Capabilities

System highlights.

The parts that are not obvious from the build list — what the system does, rather than what was delivered.

What the system does differently

An audit first — the account was diagnosed before anything was rebuilt

Segments built on behaviour and lifecycle stage, not list membership

Unengaged subscribers suppressed, so list cost tracks list value

Cart, browse and checkout abandonment treated as three distinct moments

Revenue attributed per email, so the next decision has evidence behind it

The outcome

What changed.

  • Shifted email from volume-based sending to engagement-based segmentation
  • Improved lifecycle flow coverage
  • Strengthened abandoned cart and checkout recovery workflows
  • Improved visibility into email-attributed revenue
  • Reduced list waste through hygiene and suppression
  • Built a more structured retention and revenue system
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