Refund Policy

01

Scope of this policy

This policy applies to payments made to Zasya Solutions for:

• Software development services
• Web development services
• Mobile app development services
• AI and automation services
• Ecommerce automation services
• API integrations
• Technical SEO and growth services
• UI/UX design
• Graphic design
• Video production
• Consulting
• Project retainers
• Maintenance or support plans
• Digital deliverables
• Other custom technology or creative services

If a separate agreement, proposal, invoice, statement of work, or contract includes refund or cancellation terms, those terms will take priority over this general policy.

02

Custom services are generally non-refundable once work begins

Most Zasya Solutions services are customized for a specific client, project, business, workflow, or requirement.

Once work has started, payments are generally non-refundable because resources, planning, research, design, engineering, communication, project management, or delivery effort may already have been allocated.

This includes, but is not limited to:

• Discovery or consultation work
• Strategy and planning
• Design work
• Development work
• Automation setup
• Technical audits
• SEO work
• Email marketing setup
• Video or graphic production
• Research
• Project management
• Third-party tool setup
• Custom implementation

03

Advance payments and deposits

Advance payments, deposits, booking fees, or milestone retainers may be required before work begins.

Unless otherwise agreed in writing:

• Advance payments are used to reserve project capacity and begin project work
• Deposits are generally non-refundable once work has started
• If a project is cancelled before any work begins, a refund may be considered after deducting administrative, transaction, or planning costs

04

Milestone-based projects

For milestone-based projects:

• Completed milestones are non-refundable
• Approved deliverables are non-refundable
• Work already performed is non-refundable
• Pending future milestones may be cancelled according to the written agreement

If a client cancels a project midway, Zasya Solutions may invoice for completed work, work in progress, committed resources, third-party costs, and any unpaid approved milestone.

05

Retainers, support plans, and recurring services

For retainers, maintenance plans, monthly support, marketing services, or recurring engagements:

• Fees are generally non-refundable once the billing period has started
• Unused hours or unused capacity may not automatically carry forward unless agreed in writing
• Cancellation notice requirements, if any, will follow the proposal, invoice, or agreement

Where no separate notice period is defined, we recommend that cancellation requests be sent at least 15 days before the next billing cycle.

06

Digital products, downloadable files, and digital deliverables

Due to the nature of digital products and digital deliverables, refunds are generally not issued once access has been provided, files have been delivered, work has been shared, or digital material has been downloaded.

However, we may review refund requests on a case-by-case basis for issues such as:

• Duplicate payment
• Incorrect billing
• Payment made by mistake before work started
• Service not yet initiated
• Technical issue caused by our system preventing access to a paid deliverable

Refund approval remains at the reasonable discretion of Zasya Solutions unless otherwise required by law or agreed in writing.

07

Third-party costs are non-refundable

Certain project costs may involve third-party tools, platforms, subscriptions, APIs, hosting, domains, plugins, themes, stock assets, AI model usage, communication tools, payment gateways, or other external services.

Third-party costs are generally non-refundable once purchased, activated, consumed, or committed.

Examples include:

• Hosting
• Domains
• Paid plugins
• Themes
• Stock media
• Cloud services
• API usage
• AI model usage
• Email platform fees
• SMS/call charges
• Payment gateway fees
• Software subscriptions

08

Refund review process

To request a refund review, contact us at [email protected].

Include:

• Name
• Company name
• Invoice number
• Payment date
• Amount paid
• Service/project name
• Reason for refund request
• Any supporting details

We will review the request and respond within a reasonable timeframe.

09

Refund method and timeline

If a refund is approved:

• The refund will usually be processed through the original payment method where possible
• Bank, payment gateway, currency conversion, or transaction charges may be deducted where applicable
• Refund timelines may depend on banks, payment gateways, or payment processors

10

No guarantee of refund

Submitting a refund request does not guarantee approval.

Zasya Solutions will make reasonable efforts to resolve genuine issues, but refund decisions will depend on:

• Work already completed
• Resources already allocated
• Milestones approved
• Time spent
• Third-party costs incurred
• Contractual terms
• Reason for cancellation or refund
• Applicable law

11

Our commitment

Your satisfaction matters to us. If the outcome is not what you expected, we encourage you to contact us so we can understand the concern and try to resolve it reasonably.

Where possible, we may offer:

• Clarification
• Correction
• Revision
• Replacement deliverable
• Additional support
• Partial credit
• Partial refund, if appropriate

The specific resolution will depend on the nature of the issue and the applicable agreement.

12

Contact us

For refund or billing-related questions, contact us at: